Ask the Experts


Can you give me some advice on cleaning and maintaining my hardwood floors?

Yes, in-fact we have created an entire web with plenty of cleaning and maintenance tips to help your hardwood floors will last a lifetime. Visit our Maintenance Page.

Do you offer financing?

Yes, We offer financing for our customers through Citifinancial, the options are 90 days same as cash or traditional financing. We also accept Visa/MC/Disc/Amex for payments. Contact us for more information about financing.

I have heard about dustless sanding technology for hardwood floors, does it really work?

Yes, it is true! You can have your hardwood floors refinished without dust thanks to the new innovative technology available today.

Here is how it works: Hoses are attached to each piece of equipment used during the sanding process. The dust is sucked up through the equipment before it becomes airborne. The result is a dust-free environment in your home that is not only healthier and saves you hours of clean-up, but also provides for a better finished product without having any dust settling onto the floor while the finish is drying.

But be aware, not all dustless systems are effective! Our company uses the Atomic DCS Dust Containment System from Bona Kemi, with a vacuum system powered by a 27 horsepower engine which is transported in a trailer and stays outside of your home. We have used this new system over the past year and provided several happy customers with beautifully refinished hardwood floors without dust. There are other systems which claim to be dustless, but use less powerful vacuums inside of the home and do not provide a truly dustless experience.

In addition to dustless technology, you can have your floors finished with an environmentally friendly low VOC finish for an all around more comfortable experience when refinishing your hardwood floors.

What should I look for when purchasing an engineered hardwood flooring product?

There are a wide variety of quality and price levels available for engineered hardwood flooring, so it is wise to be educated.

The best engineered flooring products will be backed up with extensive warranties.

The core of an engineered floor provides the strength and stability of the product, and the high quality products will have cores made of veneer layers of hardwoods such as oak and hickory. All well-made products will include several applications of a quality finish.

Our company offers the Virginia Vintage Collection from Anderson engineered hardwood flooring because it is produced with superior craftsmanship, is backed by one of the industry’s best warranties, and is guaranteed to last over in-floor heating systems.

At Anderson, the oak and hickory cores are produced with meticulous quality control which includes maintaining accurate cuts of the veneer layers to provide for a clean and stable glue joint of the layers. The veneer layers are stacked with opposing grain direction, providing even greater structural stability. Anderson applies 7 coats of a UV cured aluminum oxide polyurethane finish which is designed to last.

Because of the superior quality of their product, Anderson confidently provides a lifetime warranty on the structure of their product and a 25 year warranty on the finish of the Virginia Vintage Collection of hand-scraped engineered hardwood flooring. For more information or to view the Anderson engineered hardwood flooring collection, please contact us.

Why is it important to have wood flooring materials acclimate?

Being a natural product, hardwood floors will continue to absorb and expel moisture. During this natural process, the floor will continue to expand and contract from season to season along with the changes in humidity. Although some species of wood will be more stable than others, nearly every floor endures some separation between boards because of humidity changes.

During the winter months, when homes are heated and the air is dry, wood flooring gives up some of its moisture, shrinks, and the cracks between the boards can become more visible. The best way to reduce the amount of expansion and contraction in your wood floor is to let the hardwood material acclimate to the environment before installation.

Upon delivery, the wood flooring can have a different moisture level than what the home environment will be, and it is necessary to let the wood acclimate to the anticipated environment.

We also recommend that the heating system is operating for at least 48 hours before delivery of the flooring product to stabilize the moisture conditions of the interior. Once your wood is delivered, we recommend several weeks for acclimation. The moisture level of the wood and sub floor can be checked with a moisture meter to insure that both have reached the desired humidity level.

I currently have in-floor heat in my home, am I able to install a hardwood floor?

If you have in-floor heat, you can enjoy the beauty of hardwood floors in your home! The type of in-floor heat system that you have will determine the best hardwood floor product for your home. Real solid wood floors, either site finished or pre-finished, can be successfully installed over certain types of in-floor heat systems with the proper preparations. Engineered hardwood floors are a great option for all types of in-floor heat systems, and the best manufacturers will guarantee their products to last over in-floor heat.

Engineered hardwood floors can be installed anywhere that a solid hardwood floor can be installed, and more. Engineered hardwood products provide stability that is superior to real solid hardwood floors. Made of real wood, as veneer layers of hardwood glued together, the design allows for applications where a solid hardwood floor is not ideal. For example, engineered floors can be installed below grade and over solid gypcrete in-floor heat systems (without sleepers). Engineered floors can be nailed down, glued down, or floated, and therefore the most versatility for use with in-floor heat systems.

Perhaps the best application for a solid hardwood floor over in-floor heat is installation over a plywood sub-floor. Plywood can be laid over a gypcrete in-floor heat system, or the heat tubes can be run directly underneath the plywood sub-floor. The solid hardwood floor can then be nailed directly into the plywood sub-floor. The plywood must be at least ¾” thick over the heat tubes, so that the nails from the hardwood will not penetrate too far. The heat system must be running and the sub-floor must be dry before the hardwood is delivered to the site. For the gypcrete sub-floor, we apply a moisture barrier sealer prior to installation.

We have had much success installing solid hardwood floors over gypcrete systems without plywood. Additional preparations are required to insure that success. A solid hardwood floor can be nailed into place with sleepers properly installed, i.e. sleepers must be run and cover the entire area to have hardwood, with proper spacing planned for the width of the hardwood floor boards to be used. Again, the heat system must be running and the sub-floor must be dry before the hardwood is delivered to the site. A moisture barrier sealer is applied to the gypcrete sub-floor prior to installation.

In all situations, proper acclimation of the hardwood is a vital component to having successful results. The heat system must be on and stable in the home prior to having the hardwood floor delivered. It is best to let the hardwood acclimate in its environment for up to several weeks prior to installation. The moisture level of the hardwood and the sub-floor are verified with a moisture meter prior to installation. Although seasonal gapping is a natural process ,of hardwood floors, proper acclimation will prevent extreme gapping between the boards and other damage caused by high levels of moisture. (see our information on acclimation)

For the best continued results, keep your in-floor heat system stable. With change of seasons, slowly increase or decrease the heat over several days, and then maintain a steady level of heat. Abrupt changes in the heat will add to the movement of the wood.

Whether shopping for a solid or engineered hardwood floor product, be sure to allow us the opportunity to show you our selections. We sell Anderson engineered hardwood floor products because of the superior craftsmanship and warranty that is provided. Anderson guarantees their engineered products to last over in-floor heat, provides a lifetime warranty on the structure of the product, and a 25 year warranty for the finish. It is one of the strongest guarantees in the engineered flooring industry. We offer a variety of solid hardwood floor options, from traditional to exotic, which we have selected from the best mills and suppliers.

What are my options for finishes for hardwood floors?

There are different types of finishes that can be used on hardwood floors, and each type of finish offers beneficial qualities. The application, type of wood, desired look, personal choices and budget will determine which type of finish you may choose.

Oil-based polyurethane is perhaps the best “bang for the buck” for hardwood floor finishes. Oil-based polyurethane is on the lower scale for cost, provides a thick layer of finish and longevity.

Although higher in cost, water-based finishes provide many benefits such as great scratch resistance and a faster drying time, which can provide a faster job completion.

There are low-VOC finishes available, which are much less toxic for the home environment.

For a traditional antique look, tongue oil finish can be used. The waxed floors from years ago are not as popular today due having easier maintenance available with the new technologies of modern finishes.

There are many choices for the sheen of the finish as well. A natural finish with no sheen will be less slippery. A glossy finish provides a more formal look. Our most popular sheen is the satin sheen, which provides an appealing soft shine on hardwood floors.